The Value of Managed IT Starts with Our Technicians

Business technology isn’t going to be a strength of your business if it isn’t properly maintained. Unfortunately, most modern businesses can’t commit the time and resources necessary to do this on their own. This is why partnering with a managed IT services provider brings great value. This value wouldn’t be possible, however, without trained and experienced technicians. Today, we thought we’d take a closer look at the people that deliver that value.

The Modern IT Technician

For years, to be a computer technician was to be able to fix individual PCs. Not to say that isn’t an exceptionally important part of the job today, but with the innovation of business technology, the development of more-dangerous-than-ever cyberthreats, and the demand for competent technical assistance, today’s technician needs to know more about business IT than ever..and that’s just the beginning.

Today’s IT technician, whether hired outright by an individual organization or as part of an expert team like the one we have here at BNMC, needs to know more about technology than ever. They need to know how to fix a computer, sure, but they also need to know how to do it remotely, how to manage and install networks, how to identify and mitigate threats, how to structure a business’ IT around their goals, and do it at breakneck speed. 

The truth is, a competent IT technician is a problem solver and proficient in what have come to be known as industry best practices. As they advance, they will often pick up certifications. These certifications are not simple to get. They take aptitude, troubleshooting ability, and hard work to obtain. Some of the certifications the adept IT technicians hold include:

• CompTIA A+ - This is one of the most recognized IT certifications an IT technician can get. It shows that the technician is competent across hardware, software, and problem solving involving a wide variety of computing platforms. CompTIA also has a security certification (CompTIA Security+) that identifies individual technicians who are competent with basic security practices and troubleshooting.
• Microsoft Certified Professional - Microsoft has long been the most important software vendor for businesses. There are different degrees of Microsoft certifications from Office Specialist to Certified Solution Developer. A technician that holds a Microsoft certification can be of huge benefit as most of today’s business-centric software platforms are developed by Microsoft.
• CISSP - Certified Information System Security Professional is one of the most recognized security-specific certifications a technician can earn.
• Oracle or Microsoft SQL certifications - Databases aren’t easy to manage and they are critical to your business’ well-being. These certifications outline that the technician is proficient in SQL management.
• ITIL - Help desk technicians need to have Information Technology Infrastructure Library (ITIL) certification which demonstrates that the technician has a clear understanding of industry best practices. 

With certified technicians handing the brunt of your business’ IT management, you can gain the peace of mind that you have trained and experienced professionals handling every aspect of your business’ computing. 

If you would like to know more about our IT technicians and how they stack up against the people currently handling your business’ crucial technology, give us a call at (978) 482-2020 today.