VoIP is a Necessary Communications Tool for Today’s Business

One of the most important decisions you’ll make for your business is how it manages communications. These days, you have advanced tools that can help you do more with less. Today, we’re covering one of those tools—Voice over Internet Protocol (VoIP)—and how you can leverage its powerful telephony capabilities to level up your business game.

How Does VoIP Work?

Really, it’s all in the name.

VoIP uses your Internet to make and receive phone calls and multimedia communications in the same way that your typical telephone solution would. The big difference is that there are a lot of good reasons to use VoIP when compared to its competition. You’ll find it goes above and beyond what you might expect from a telephone system.

Here are some of the features that you can expect from your typical VoIP platform.

Save Money

Since you’re already using the Internet anyway, you can save on your operational costs by ditching your telephone company and investing in VoIP as a replacement. You can also avoid long-distance calls and international fees, so it’s a great option for remote workers or those who have global clients.

Increase Scalability

It’s easy to scale VoIP solutions, as there are no hardware installations involved with the process. You can add or remove users as needed to accommodate growth or cuts.

Improve Mobility

Since your employees are using their own mobile devices or computers, teams can communicate without being tethered to their workstations. This ultimately allows you to build a more collaborative and mobile business.

Leverage Advanced Features

VoIP includes features like voicemail-to-email, video conferencing, call forwarding, and virtual phone numbers. With these features, teams can collaborate and coordinate with more efficiency.

Integrate with Your Other Solutions

VoIP has the capacity to integrate with all kinds of collaboration platforms, making it a seamless hub for productivity. Your employees can work together, track conversations, and stay ahead of their tasks—all in the same app.

Provide a Better Customer Experience

With VoIP, you have more advanced options to take care of customer queries, like auto-attendants, call routing, and customer interaction tracking. With these features, your team can offer a better experience to its customers.

Ensure Business Continuity

VoIP takes the guesswork out of business continuity for communications by rerouting calls to mobile devices if the need arises. With this reliability, you’ll never have to worry about what would happen if you lost access to your network.

To learn more about how you can save money and work better with VoIP, call us today at (978) 482-2020.